FAQ

Everything you need to know before placing your first order. From product sourcing and customization to payment and shipping, we’ve answered the questions buyers ask most often.

Can’t find what you’re looking for? Contact us at info@farmandgarden.cn.

What is your MOQ?

For ready-to-ship products, the MOQ is 100 pieces per SKU, with mixed colours and sizes available. For custom and OEM orders, the standard MOQ is 500 pieces per SKU. Smaller trial orders may be considered for first-time buyers.

Can I order samples before placing a bulk order?

Absolutely. We encourage buyers to evaluate product quality before committing to a bulk order. Custom samples typically take 7–15 days to prepare. The sample fee is refundable against your first bulk order, while sample shipping costs are covered by the buyer.

What are your production lead times?

Ready-to-ship orders can typically be prepared within 7 days. Custom and OEM orders generally take around 30 days after artwork approval and receipt of the deposit. The final production schedule will be confirmed in writing on the Proforma Invoice (PI).

What payment methods and terms do you accept?

We accept T/T bank transfer.

For sample orders, 100% payment is required. For trial orders with a total value of less than 5,000 USD, a 50% deposit is required, with the remaining 50% balance to be paid before shipment. For orders with a total value exceeding 5,000 USD, a 30% deposit is accepted, with the remaining 70% balance to be paid before shipment.

For order security and proper documentation, all orders are quoted and confirmed directly with our team by email and WhatsApp. We do not currently accept credit cards or PayPal, and we do not offer online checkout.

What shipping methods and Incoterms do you offer?

Our standard shipping terms are EXW, FCA or FOB, with cargo available from Qingdao or Ningbo, depending on your freight arrangements.

We can also arrange shipments from other Chinese ports upon request. For clients in Europe and the United States, we also work with long-term, reliable freight forwarders to provide door-to-door service.

You are welcome to use your own freight forwarder or ask us to help coordinate the shipment.

Do you offer OEM / ODM services and custom packaging?

Yes. We support product development and customization, including colours, sizes, logo printing, private labelling and retail-ready packaging.

Simply send us your artwork in AI, PS or PDF format. We will provide a dieline proof for your review and approval before production begins.

Can I arrange a third-party quality inspection?

Certainly. We welcome third-party inspections before shipment, whether you prefer a full inspection or sampling inspection.

If any defects are identified during inspection, we will repair or replace the affected products at our cost before dispatch.

What if my order arrives damaged or with missing items?

If your shipment arrives with damaged products or missing items, please send us photos of the outer packaging and affected products within 5 days of receipt.

We will arrange free replacements for the affected or missing items with your next order.

For full details, please refer to our Return & Refund Policy.

Which countries and markets do you supply?

We supply customers in more than 100 countries and regions, with North America and Europe among our core markets.

We understand that different markets have different certification, labelling and packaging requirements. Let us know your specific requirements when submitting your enquiry, so we can take them into account from the beginning.

How quickly will I receive a response?

We aim to respond to all enquiries within one business day, Monday to Friday (GMT+8).

You can reach us at info@farmandgarden.cn or simply submit an enquiry through our website.